Great Photo from the Radisson Chicago O’Hare at a Yes I Can! activity session!
This is a great story about Yes I Can! Service and dedication. Congratulations Kathy on a job well done!
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“About six months ago, Kathy was serving a table that was here celebrating their anniversary. They were regulars that Kathy had waited on many times before. The couple wanted to have their picture taken to commemorate their anniversary but their camera was broken so Kathy offered to take a picture with her camera, have it developed and give it to them on their next visit.
Not only did Kathy take their picture, she developed it, had it framed, and carried it in her purse every day for six months in the off chance they would come back during one of her shifts. It turns out, the couple had some family emergencies and weren’t able to come in until just recently. Fortunately, Kathy was working the night they came in and presented them with the framed photo from their anniversary months earlier.
The wife, Kathy, and even other staff members who witnessed, were all moved to tears and the couple later mailed Kathy a thank you letter.”
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“I wanted to let everyone know this hotel has amazing customer service!
Robin, the night manager saved my life. I was to check out on Monday and Robin the night manager on duty called to see if I was going to check out and I told him I was too ill to move from the bed. He came up to check on me and called 911. I had serious internal injury and lots of surgeries since. While I am still in the hospital, Jason, the manager, and the hotel staff are taking care of my dog. Jason also gave me his cell phone for if I needed anything at all while I am in the hospital, and has helped take care of my dog and make sure that it is well fed.
Jason has kept calling me to check on me and knows I will be returning to the hotel, after my hospital stay so I can rest before traveling again. The manager Rob brought me my clothes to the hospital and all the staff has been just amazing! I cannot thank them enough! I will tell all my friends and family about this amazing hotel and its customer service! I was a Hilton Honors member, but from now on I am only staying at a Carlson Hotel.”
Read below for a great story of Yes I Can! attitude and community service from our Radisson Suites Tucson.
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On November 18, 2012 Sgt Robert Carpenter of the Tucson Police Department was shot while responding to a break-in call. He survived and was in critical condition after life saving surgeries at the University of Arizona Medical Center.
Upon learning of the incident, Ellen Jimenez, Associate Director of Sales, reached out to the City of Tucson who regularly books group conferences with the Radisson Suites Tucson. She wanted to offer her support and help support the family if she could. Ellen learned that they had meals offered via Police Associations for Thanksgiving Day and nothing otherwise. She then spearheaded up the campaign to ensure the family of our officer who was shot on the job had meals and knew that the city of Tucson supported the family. After sharing her idea with the team at the hotel, immediately requests came in. Meals that were provided were both homemade and catered by the following team members of the hotel, many signed up for more than one day:
Chef Duncan Bulkley, Executive Chef of hotel
Sharon Woodruff, Director of Finance
Mike Hanog, Front Desk Supervisor
Daniel Romero, Director of Revenue
Lejla Spasojevic, Director of Housekeeping
Dilisha Patel, Convention Services Manager
Ellen Jimenez, ADOS
Ellen also reached out to the community and for the days that were not taken by the Radisson team for their assistance as well.
The team of the Radisson also brought in magazines, cross word books which were given to Mrs. Carpenter and family to help fill in the hours of waiting while Sgt. Carpenter slept.
Ellen delivered the meals almost daily to the family and became very close to Sgt Carpenter’s wife Cindy, son Jordan and daughter Erin. They have become an extended family of the Radisson Suites Tucson. Sgt Carpenter is recovering and a walking miracle. He was able to go home just in time for Christmas and as an outpatient continue his recovery.
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Great Job to the entire team at the Radisson Suites Tucson!
See below for a great story from a guest at the Radisson Blu Aqua Hotel, Chicago!
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Hello Pierre-Louis
I just wanted to send you a quick note having returned from the Carlson Conference.
I forgot to pack any ties for the event and on realizing I went to go and buy one, at this point your Head Concierge intervened, when I told him that I needed the nearest store that sold ties he asked me the reason, which I explained, he said that he would willingly bring in a blue tie for me to borrow the next day. It was snowing so I gratefully accepted his offer.
The following day I had a choice of 3 blue ties.
I have to say I think that his can do attitude and general consideration was exceptional
Congratulations on having him in your team!
Kind regards,
Andrew
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This wonderful story was shared with the Blog by the Hotel Management team:
Our hotel has a high volume of international travelers who are often coming to stay in the United States for a while and travel with significant amounts of funds.
This past Saturday night at the Radisson Whittier California, one of our guests, lost his back pack which contained significant dollars – for the entire group. The guest was in a total panic and inconsolable – as he was a tour guide for a group from China and was responsible for the funds during their travel. Hours later the Security Guard, Juan Q located the back pack with all the funds intact and returned it to the Chinese Tour Guide. Juan’s actions not only helped “Save the Day” but also made this a very memorable trip for the tour guide and his group.
Congratulations to Juan for his outstanding service to our guests and hotel! 
Enjoy this photo from the Radisson Hotel Fisherman’s Wharf “Chow line” during our “Checking for Satisfaction and Thanking the Guest YIC activity luau 2/18/2013; also, celebrating achievement of 2012 GSI goal.
The Service Activity-Checking for Satisfaction & Thanking the Guest was awesome. The employees were able to gain perspective for the importance of checking for guest satisfaction versus assuming so because the guests are not complaining. This activity played tricks on the mind. You initially saw a picture but as you continued to look, different pictures came out at you.
This was a great correlation to how sometimes we see what we want to see like the guest being satisfied with our service. In truth the guest, many not be satisfied with our service. It is only when we ask with a sincere H.E.A.R.T. that we find out how we are doing.
We had many great comments from the employees on how this activity helped them open their eyes to what may lay underneath or hidden. Keep the activities coming, as we cannot get enough.
