The Radisson Salt Lake City Downtown shared their photos of the team working on the Yes I Can! activities. Everyone had a great time!
See below for a Yes I Can! Activity update from the Radisson Hotel Chatsworth.
Just couple of days ago, and through the hammering, drilling and paint spraying in one word through this “cacophony” of construction noises (you know we are remodeling our hotel), a pleasant note was coming from one of our half remodeled meeting room, where our staff with the help of YIC Team (Led by Lei Curran) was reviewing and refreshing and re-polishing their “Yes I Can” attitude, they were divided into four separate groups, each group assigned with one of four YIC activities, presented their project to all to discuss the importance of making it right, every day, every second, to be the best host. And I thought the picture was perfect, remodeling and building our hotel on a “Yes I Can” platform is the sweetest “Cacophony” sounds that I hear.
Robert Roberts, a new server in the Islands Grill at the Radisson Hotel Corpus Christi Beach put his first-aid skill to the test in mid-December. Robert was on duty during the breakfast shift in the restaurant when a two-year-old boy began to choke. His panicked mother screamed when she realized he was not breathing. Robert grabbed the boy and tried to dislodge the blockage by striking him between the shoulder blades. When that didn’t work, he turned him over and administered the Heimlich maneuver and after two thrusts, a piece of bread popped out and the boy began to breathe—followed by some good, old-fashioned crying. Needless to say, the mother was relieved and the story had a happy ending.
Following the incident, General Manager Dave Reasoner said Robert went about his business like it was just another day. When he asked Robert if he had done this before he said, “yes, it’s no big deal.”
Well, Robert, we all think it is a very big deal and we want to thank you for your service, skill and presence of mind that day. Your Yes I Can! spirit is shining bright!
Our HSSC team in Omaha joined in on the fun of Service Activity #3 - Doing It Right!
Radisson Hotel Yuma-Service Activity-Using the Guest’s Name
It was great to review with the Staff the importance of using the guest’s name. Not knowing the guest name will never be an issue at our property. The Staff came up with great ideas on how to capture and use the guest’s name.
The Impact of MMFI was a fun activity to present to the team. It was strange and funny to see the presenter put a “MMFI” sign on their forehead. This was an effective way to help the Staff see that it “is” everyone’s responsibility to make the guest feel important (every day).
Employees had fun popping balloons. They were surprised to find a teammate’s name in each of the balloons. Once the popping stopped, the employees shared about how important each employee was and what his or her strengths were.
Thank you Radisson for making us feel important by keeping “Yes I Can!” alive in our HEARTS!
Our Radisson Hotel At Star Plaza November 2012 Yes I Can Service Activity! Making a lasting “Footprint” on our guests!
Below is a letter we received from guests at the Radisson Hotel Philadelphia Northeast.
To whom it may concern,
We, Lisa & Darrah, wanted to extend our sincerest thanks for making our “girls getaway weekend” an extraordinary experience. Our plan was to get away from the kids, carpooling, taxi driving and all the holiday rush. Your staff treated us so well, we felt like royalty.
Claude and Peter were instrumental in providing personal accommodations and got us the best room to meet all of our needs. The beds were a dream and luxury we will never forget. Claude was welcoming, always smiling, cordial, and total vested in the success of our “get-away”. Claude noted that my company had a preferred rate with the hotel and confirmed that we were booked at the rate to stay within our travel budget.
Ramano ensured, with our limited time and budget that we enjoyed the best food and drink to perfect our experience. His personal suggestions were extraordinary and delicious. He was personable, friendly and gracious. He was such a professional, going the extra mile; he read many food and bottle labels to ensure my safety from food allergies. We enjoyed his company so much that we remained in The Library until he was done with his shift. We delayed checking into our room to enjoy his companionship.
The Library-bar was a cozy, inviting and relaxing place to enjoy great food, friendship and drink. We will definitely be back there for lunches and dinners in that perfect atmosphere. Hopefully, we will catch Romano on those days we return. Jodi was also very accommodating and knowledgeable about the menu. I will recommend to all my associates and coworkers what a great little spot The Library is to enjoy delectable food and a warm atmosphere.
When I inquired all about the benefits of Club Carlson, Jerome was very informative….. and took the time to be sure that this visit was included for us to being accruing points so we could return for another get-away. We are enthusiastic and exited to accumulate more points and are excited about another stay in the near future.
Lini, our maid was also very sweet and saw to all of our needs. She is so pleasant and always smiling; truly wanting us to enjoy ourselves.
Everyone went to the extreme in customer service and satisfaction. They made us feel special and important. You should be proud of your staff and how vested they are in providing the best, personalized accommodation. We will most definitely be back for another girls “get-away”. I am also considering a mini honeymoon for my husband and I over the New Years eve. We will be singing your praises to all of our friends, co-workers and acquaintances!! The Radisson hotel will be the first and only recommendation we will have for family and friends, and we have many out of town relatives.
Please extend our sincerest thanks to all your staff for a truly memorable stay. We have fond memories of all of our experience to last a life time, and hope to have many more at the Radisson. We rate your Hotel as ***** (5-Star) :)
Sincerely yours,
Darrah & Lisa
Congratulations to the Radisson Petra Concepcion in Chile! The recently opened hotel completed their Yes I Can! training within the first 60 days of opening. After the first month of training, the hotel improved their Overall Guest Satisfaction index by .51 points. The problem incidence at the hotel has also significantly decreased after the training. The hotel also is now been recognized on Trip Advisor placing as 4th out of 11. Great job to the entire team!
