At Radisson, our Yes I Can!SM philosophy – the passion for ensuring the total wellbeing and satisfaction of every one of our guests – is what makes us stand out from the crowd. We go the extra mile for our guests, and that's how we make a difference.STORIES SUBMIT
The employees at the Radisson Hotel Yuma participated in the third Service Activity-Doing It Right during the monthly Employee of the Month Presentation/Luncheon on October 19, 2012.
Everyone reviewed the Doing It Right Overview DVD section from our Yes I Can! Heart of Radisson program while they had lunch and socialized with one another. The Service Activity-Doing It Right was presented before the announcement of the rising stars. Lego’s were given to employees in groups of five or less and were asked to create something that represents quality.
It was great to see the employees really working with each other. They worked and played off each other’s strengths and talents. Each group proudly presented their completed quality creations for everyone to see. They also explained how their quality creation represented quality and Doing It Right!
The quality creations included a quality guest room at our hotel, a room attendant with a cart and vacuum cleaner to do quality work, a world traveler from Europe (with a house on wheels so the guest feels at home when they travel), our hotel with the door open to welcome our guest, the hotel van with Alex the maintenance helper to offer exceptional service to our guests to and from the airport, and the front desk (and even a working fan) with Staff to provide 100% Guest Satisfaction.
Thanks for creating our monthly Service Activities. Our staff is looking forward to the next Service Activity. We feel that the Service Activity is a successful tool to help us keep the “Yes I Can!” Spirit alive!
The next Yes I Can! Service Activity that will be arriving to the hotels starting on November 9th, 2012. This month’s activity focuses on Acknowledging and Welcoming our Guests. Yes I Can! Trainers with questions can contact HSSC.
Don’t forget to take pictures and submit them to the blog! Submissions can also be sent to firstname.lastname@example.org
The GM of the Radisson El Paso Airport turned up the grill, cooking 40 pounds of his famous fajitas for an employee appreciation lunch. The Radisson El Paso team worked hard the last six months, earning GSI scores that placed them first in the state of Texas & third in the U.S.
In early October, a woman made a reservation at the Radisson Resort at the Port. It was for her son who was returning from Afghanistan, and his wife. Everyone who she worked with at the hotel went above and beyond to show her how much they cared. They truly expressed the Yes I Can! attitude! They even upgraded his room upon check-in.
It is always stressful when the soldiers return home and I know the Radisson was probably the first time in a year the family could relax and enjoy a wonderful destination together.
All I can do to show my appreciation is to give a glowing review on Cruise Critic and Trip Advisor, without any specifics as the generosity the resort showed my son.
Take a look at these great crests from our Tour this year!
On the Yes I Can Tour! everyone was asked to work on a Team Crest that represents Yes I Can! and the 100% Guest Satisfaction. Over the next several weeks we will be highlighting crests from the Tour.