The Yes I Can! tour team of Raj Rana, Susan Cecere and Susan Mason arrived at the newly renovated Radisson Hotel in New Rochelle, New York in the same high spirits we were in when we started the Yes I Can! tour in May, perhaps even more charged having seen the success at hotels already visited. This hotel looks great and has just finished a major renovation of their restaurant and lounge and draws clientele from the local community. The managers meeting was well utilized to discuss how to continue making the remarkable gains in GSI the hotel has seen since renovation last year. The dialog was constructive and we identified opportunities which ended up on an action plan that will be put in place.
The employee rally was attended by 35 associates eager and attentive to the presentations and even brought in friendly competition to the forefront as they worked on the activity and proudly presented their work. The timing of the rally couldn’t be better as this beautifully renovated hotel with well appointed contemporary rooms and public areas has potential to further build on their early gains in guest experience scores and move up their ranking to the best performing in the brand.
Radcliffe Scarlett who has been with the hotel for 30+ years was cheered on when he stepped up to receive his Yes I Can! Award. He presently works in the banquet department but is ready and willing to assist in any department throughout the hotel.